Terms of use.

Effective Date: May 25, 2026 Last Updated: May 25, 2026

Welcome to Kintently. These Terms of Use ("Terms") govern your access to and use of the Kintently platform, including our website at kintently.com, our mobile applications for iOS and Android, and all related services (collectively, the "Platform"). The Platform is owned and operated by Kintently LLC ("Kintently," "we," "us," or "our").

By creating an account or using the Platform, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.

1. Eligibility and Account Registration

1.1 Eligibility

You must be at least 18 years of age and located within the United States to use the Platform. By registering, you represent that you meet these requirements.

1.2 Account Creation

You may create one account with one profile. Your account must use your legal name and a verifiable email address. You may register by creating a Kintently login or by authenticating through Apple, Google, or Facebook.

1.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at hello@kintently.com if you believe your account has been compromised. Kintently is not liable for unauthorized access to your account resulting from your failure to protect your credentials.

1.4 Access Codes

During beta or limited-availability periods, account registration may require a valid access code. Access codes are single-use and non-transferable. Kintently may revoke access codes at any time without notice.

2. The Platform

2.1 What Kintently Provides

Kintently is a family care companion that helps families track and understand the daily living status of an aging parent or loved one. The Platform includes:

• InPlace Assessments. Structured check-ins across 15 dimensions of daily living and caregiver burnout indicators.
• InPlace Score. A composite score derived from assessment responses, with status band classifications (Strong, Good, Steady, Watch, Concern) and longitudinal trend tracking.
• Care Circle. A shared space where family members you invite can view scores, trends, timeline entries, and care insights for a shared loved one.
• Automated Insights. Personalized care narratives, care recommendations, next-step suggestions, and emergency action guidance generated through automated processing of your assessment data.
• Care Timeline. A chronological record of assessments, notes, and milestones.

2.2 What Kintently Is Not

Kintently is not a medical device, diagnostic tool, or healthcare provider. The InPlace Score and all automated insights, recommendations, and guidance are informational tools based on self-reported family observations. They are not medical assessments, diagnoses, or clinical recommendations.

Do not rely on Kintently in place of professional medical judgment. If you have concerns about the health or safety of the person you are caring for, consult their healthcare provider. In an emergency, call 911 or your local emergency number.

Kintently does not provide medical, legal, or financial advice. Nothing on the Platform should be construed as such.

3. Subscriptions and Payment

3.1 Subscription Plans

Kintently offers subscription-based access to the Platform. Available plans and pricing are listed on the Platform and may change. We will notify you of price changes before they affect your subscription.

3.2 Billing

By subscribing, you authorize us to charge your payment method on a recurring basis (monthly or annually, depending on the plan you select) until you cancel. Payment is processed by our third-party payment processor (currently Stripe).

3.3 Free Trials and Promotional Periods

We may offer free trials or promotional pricing. At the end of a trial or promotional period, your subscription will automatically convert to a paid plan at the then-current rate unless you cancel before the trial or promotional period ends.

3.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at hello@kintently.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Platform until the end of the period you have already paid for.

3.5 Refunds

Subscription fees are generally non-refundable. If you believe you have been charged in error, contact us at hello@kintently.com within 30 days of the charge.

4. Your Content and Data

4.1 Ownership

You retain ownership of the content you submit to the Platform, including assessment responses, notes, and timeline entries ("Your Content").

4.2 License to Kintently

By submitting Your Content, you grant Kintently a worldwide, non-exclusive, royalty-free license to use, process, store, and display Your Content for the purpose of operating and improving the Platform. This license continues for as long as Your Content remains on the Platform. When you delete Your Content or your account, this license terminates, except as needed to complete deletion processing or comply with legal obligations.

4.3 License to Care Circle Members

When you participate in a Care Circle, the other members of that Circle can view Your Content as enabled by the Platform's features. You grant each Care Circle member a non-exclusive license to access Your Content through the Platform for personal, non-commercial use related to the care of the shared loved one.

4.4 Automated Processing

You acknowledge that Your Content, including assessment responses and scores, will be processed by automated systems to generate personalized insights, recommendations, and guidance. These automated outputs are derived from your data and are provided for informational purposes only.

4.5 Responsibility for Your Content

You are responsible for the accuracy of the information you submit. Kintently relies on the accuracy of self-reported data to generate meaningful scores and insights. If you submit false or inaccurate information, the Platform's outputs will reflect that.

You agree not to submit content that is unlawful, harmful, threatening, abusive, defamatory, or invasive of another person's privacy.

5. Care Circle and Shared Access

5.1 Invitations

You may invite family members and others to join your Care Circle. By sending an invitation, you represent that you have a legitimate relationship with the invitee and a good-faith basis for sharing care-related information with them.

5.2 Shared Visibility

Care Circle members can view InPlace Scores, trends, dimension breakdowns, timeline entries, and automated insights for the shared loved one. You should only invite people you trust with this information.

5.3 The Care Recipient

If the person whose daily living status is being tracked is capable of giving consent, you represent that they are aware of and consent to the use of the Platform for this purpose. Kintently is an observational tool, not a surveillance tool. Respect the autonomy and dignity of the person receiving care.

6. Prohibited Uses

You agree not to:

• Use the Platform for any unlawful purpose.
• Impersonate any person or entity, or misrepresent your relationship with any person.
• Submit false or misleading information in assessments or profiles.
• Attempt to access another user's account or data without authorization.
• Interfere with or disrupt the Platform's operation, including through viruses, denial-of-service attacks, or other harmful code.
• Scrape, harvest, or collect information from the Platform through automated means.
• Use the Platform to solicit, advertise, or promote products or services.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Use the Platform's automated features to generate content for purposes unrelated to family care.
• Share access codes with unauthorized parties or attempt to circumvent access restrictions.

Kintently reserves the right to suspend or terminate your account for violations of these Terms.

7. Intellectual Property

7.1 Kintently's Property

The Platform, including its design, features, scoring methodology, InPlace Score system, brand marks, text, graphics, and software, is owned by Kintently or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a personal, revocable, non-exclusive, non-transferable license to access and use the Platform for your personal, non-commercial use in accordance with these Terms. This license does not include the right to modify, copy, distribute, or create derivative works from the Platform or its content.

7.3 Feedback

If you provide suggestions, ideas, or other feedback about the Platform, you grant Kintently a non-exclusive, royalty-free, perpetual license to use that feedback for any purpose without obligation to you.

8. Disclaimers

THE PLATFORM AND ALL CONTENT, FEATURES, SCORES, INSIGHTS, RECOMMENDATIONS, AND GUIDANCE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

KINTENTLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT.

KINTENTLY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

THE INPLACE SCORE AND ALL AUTOMATED INSIGHTS ARE BASED ON SELF-REPORTED DATA AND AUTOMATED PROCESSING. KINTENTLY DOES NOT GUARANTEE THE ACCURACY, RELIABILITY, OR APPROPRIATENESS OF ANY SCORE, RECOMMENDATION, OR AUTOMATED OUTPUT. THESE FEATURES ARE NOT SUBSTITUTES FOR PROFESSIONAL MEDICAL, LEGAL, OR FINANCIAL ADVICE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KINTENTLY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO KINTENTLY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

IN NO EVENT SHALL KINTENTLY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF DATA, LOSS OF USE, OR ANY PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO YOUR USE OF THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to indemnify, defend, and hold harmless Kintently and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

11. Dispute Resolution

11.1 Informal Resolution

Before filing any formal claim, you agree to contact us at hello@kintently.com and attempt to resolve the dispute informally for at least 30 days.

11.2 Binding Arbitration

If informal resolution fails, any dispute arising from or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration will be conducted on an individual basis. You and Kintently each waive the right to a jury trial and the right to participate in a class action or class-wide arbitration.

11.3 Exceptions

Either party may bring claims in small claims court if the claim qualifies. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights.

11.4 Opt-Out

You may opt out of the arbitration provision by sending written notice to hello@kintently.com within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in Wyoming.

12. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. To the extent that litigation is permitted under Section 11, you consent to the exclusive jurisdiction of the state and federal courts located in Wyoming.

13. Termination

13.1 By You

You may terminate your account at any time by contacting us or through your account settings.

13.2 By Kintently

We may suspend or terminate your account at any time, with or without cause and with or without notice, if we reasonably believe you have violated these Terms or if continued access poses a risk to the Platform or other users.

13.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Sections 4.2 (to the extent needed for deletion processing), 7, 8, 9, 10, 11, 12, and 14 survive termination.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Kintently regarding the Platform.

14.2 Amendments

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date and, where appropriate, notify you by email or through the Platform. Your continued use of the Platform after changes are posted constitutes acceptance.

14.3 Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full effect.

14.4 Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision in the future.

14.5 Assignment

You may not assign your rights or obligations under these Terms. Kintently may assign its rights and obligations without restriction.

14.6 No Agency

Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and Kintently.

14.7 Electronic Communications

You consent to receive communications from Kintently electronically, including by email, in-app notifications, push notifications, and SMS (carrier fees apply). You agree that electronic communications satisfy any legal requirement for written communication. You may opt out of non-transactional communications as described in the Privacy Policy.

15. Contact Us

If you have questions about these Terms, contact us at:

Kintently LLC Email: hello@kintently.com